Return & Refund Policy

Crafted by Kathleen

Every piece in this shop is shaped, baked and glazed by hand in small batches. That means this policy works a little differently than it would at a big store. Here's what's covered and what isn't.

Returns and exchanges

I don't accept returns or exchanges if you change your mind, order the wrong style, or just don't love it once it arrives. Since everything is made in small batches, I can't restock or resell returned pieces the way a big shop can.

Here's what I can promise: if something shows up broken, defective, or not what you ordered, I'll make it right. See "Damaged, defective or incorrect items" below.

Custom orders and one of a kind (OOAK) pieces

Custom orders and one of a kind pieces are final sale and can't be returned or exchanged. They're made just for you, or there's only one of them, so once it's made or sold it can't be remade or resold. If one of these arrives damaged in shipping, you're still covered below.

Damaged, defective or incorrect items

If your order arrives broken, damaged in shipping, defective, or isn't what you ordered, send me a message through the Contact page within 7 days of delivery. Please include:

• Your order number
• A photo of the damaged or incorrect item
• A photo of the packaging, if it looks like the damage happened in shipping

First, I'll offer to make you a replacement. If I can't remake it (for example, it was one of a kind, or I no longer have the materials or colors), I'll give you a full refund instead.

Lost or delayed packages

Orders ship with USPS Ground Advantage or Priority Mail (you pick at checkout). I ship within 1 to 3 business days. After that it's in the carrier's hands, and delays do happen sometimes.

If your package hasn't arrived within 10 business days of the estimated delivery date, message me and I'll help track it down or file a claim with USPS. If it's confirmed lost, I'll send a replacement if I can remake the piece, or a refund if I can't.

Changes and cancellations

Most orders ship quickly, so I can only change or cancel an order if you message me within 24 hours of placing it, before I start making or shipping it. After that, the order is final and follows the policy above.

How to ask for a replacement or refund

Send me a message through the Contact page with your order number and a short note about what happened (plus photos if something's damaged). I try to reply within 1 to 3 business days.

Refunds

Approved refunds go back to your original payment method. They usually take 5 to 10 business days to show up, depending on your bank or card.

Your rights

This policy is meant to be clear and fair, but it doesn't override any consumer protection rights you already have under the laws where you live, including rights a seller's policy can't waive. If you're ordering from outside the United States, more protections may apply where you are.

Questions?

If something here isn't clear, or your situation doesn't fit any of the above, just send me a message through the Contact page. We'll figure it out together.